8 Remote Desktop Do’s and Dont’s

Many people and office-goers prefer to work from home on their personal devices themselves by considering the current circumstances. You could also be a freelancer or just happen to often work remotely. Whatever the work process is, you have to access specific applications and files that are key for your work and other office operations/functions.

Nonetheless, to connect to the office workspace, you might need to use a VPN connection or a Remote Desktop. Thus, we have set up a list of important do’s and don’ts to help you get better file accessibility whenever you need them. 


Below are the points you have to keep in mind when using Remote Desktop either at home or at your office.

1. Do power on the machine that you will connect to and plug into a power source.

If you are using RDP, do ensure that the required machine is turned on and working fine. Just assume that you are signing in on to the office’s desktop. Because if the computer shuts down or the switch is turned off, you cannot secure a remote connection to the machine. 

Hence, remember to make adjustments to the power management settings of the machine to prevent it from automatically shut down. You can adjust the power management settings by Settings > System > Power and Sleep. 

2. Do log out after completion of your remote session.

When you complete your task, make sure to fully log out of the remote session. You cannot just sign out automatically by closing the window by clicking on the “X” at the top of the screen. You have to properly sign out of the remote session through these steps: Click Start > User Profile > Sign Out. 

3. Connect your laptop with a power source

You would not want your laptop to be running on power-saving mode with the possibility of shut down, will you? That’s why while using Remote Desktop on your computer, do keep in mind to connect it to a power source. Doing so will make your laptop work more efficiently and ensure consistent workflow.  

4. Do use a Windows 10 OS to get the best experience.

Not all devices are reliable enough for remote desktop connection. Machines like Macs and Chromebooks may need an additional configuration and setup to use RDP on it. Hence, we recommend using Windows 10 for the best results. That is to say, if you are using a Windows operating device, it should not be older than Windows 8 and 8.1. You may face security risks if you use Remote Desktop on Windows devices anything older than 8. 

5. Do ensure the installation of reliable antivirus software. 

With all the digital thefts and hacking, a Remote Desktop is prone to viruses. Hence, you should install robust and reliable antivirus software on your device to prevent any computer infections and strengthen security. 


1. Do not reset your password remotely.

You could face authentication issues if you try to reset/change the Remote Desktop password for your convenience. Do contact the RDPGO support team for password resetting assistance. 

2. Do not share your remote connection files or credentials with others.

You are asked not to share your office login credentials with anyone. The same is the case with RDP. You get a username and a password that has specific permission for network accessibility. 

For any users who wish to use a Remote Desktop, do contact the RDPGO team for assistance. 

3. Do not confuse the workstation that you are using.

When you continuously use a Remote Desktop connection on your machine, you might sometimes confuse the local and remote workstation. The files and folders created while using RDP will be saved and stored on the device in use. You can distinguish the local and distant workstations by applying a different background to each machine. 

Moreover, when you are in a remote connection, you will see the company workstation name at the top of the screen on the taskbar. 

Key Points to Remember

  • For companies using a VPN connection

Happen to be a company, not an individual. You must get a VPN connection first before attempting a remote session. Or else, you could get an error message “Remote Desktop Gateway server is temporarily unavailable” on your screen. 

  • Internet Speed

For remote session initiation, internet bandwidth is used. Hence, your internet speed slows down when a remote desktop connection is set up. That’s why we recommend minimizing the internet browsing on the local machine when a Remote Desktop connection is on. 

Similarly, for compliance reasons, do not connect to a web-based application or surf the web via a Remote Desktop connection. You can simply access those other websites directly from the local computer’s browser for faster performance. 

  • File and Folder Saving

If you save any files or folders while in a remote session, they will be stored in the remote workstation that you are connected to. You cannot find them on the machine in use. For any work that is to be done on that particular file, you have to use cloud storage services like Google Drive, OneDrive, etc., or just email the file to yourself. 

Contact the RDPGO team for assistance with redirected folders. 

  • Printing 

You can also make use of the home printer while using a remote connection. It is possible to print documents using the home printer from your computer if your printer is already set up with the home machine. It is a default feature. But if it is not enabled, do get in touch with RDPGO. 

  • Concurrent Logins

Unless you have purchased a multi-session gateway server (Terminal Server), only one person can log in to a remote machine at a time. Even if multiple user accounts are set up on a single machine, only one user will be allowed to connect remotely at a time. For multiple user connections to the same machine, contact RDPGO. 

Contact RDPGO

For questions or concerns about your remote setup, please contact our RDPGO Hotline at (8876) 8844-64 or by emailing [email protected] 

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